Refund policy

Gleam™ Return & Refund Policy

At Gleam™, we believe in helping you look and feel your absolute best. Our goal is to provide a seamless, hassle-free, and transparent experience, ensuring you always feel supported.

Here is everything you need to know about returns and refunds:

📅 30-Day Satisfaction Guarantee We stand behind our products with a 30-Day Satisfaction Guarantee. If you are not happy with your purchase, we will do our best to make it right—whether that means providing tips for better results or a refund, depending on the situation.

Please note:

  • Refunds may require clear photo or video evidence to qualify.

  • Shipping fees are non-refundable.

📦 Returns To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must request a return within 15 days after delivery.

If your item qualifies:

  1. Send a photo of the unopened product to our support team at support@ilgleam.com.

  2. Once approved, we will provide the return address and detailed instructions.

  3. After receiving and inspecting the return, we will process a full refund of your order subtotal (excluding shipping).

  • Processing Time: Please allow 5–10 business days for your refund to be completed by your bank or card provider.

  • Shipping Costs: Return shipping costs are the responsibility of the customer.

  • Hygiene Standard: We are unable to accept returns of opened or used products, especially intimates like shapewear, due to strict hygienic reasons.

🧼 Hygiene & Safety Policy To protect the health and safety of all our customers, we strictly do not accept returns of used shapewear or wellness products. This ensures that every Gleam product you receive is fresh, pristine, and safe to use.

💥 Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will promptly send a replacement or offer a suitable resolution.

To help us process this quickly, please include:

  • A brief description of the issue.

  • A clear photo of the item and the packaging.

📦 Shipping Times We aim to get your order to you as quickly as possible. Once placed, orders are promptly processed and handed off to our shipping partners.

Estimated Transit Times:

  • United States: 3–5 business days.

  • United Kingdom: 3–5 business days.

  • Australia: 3–5 business days.

  • Canada: 3–5 business days.

❓ Need Help? Our Customer Support Team is available to assist with any questions about your order, concerns about our products, or returns.

  • Response Time: We typically respond within 24 hours. On weekends, please allow up to 48 hours.

  • Reach us at: support@ilgleam.com

Thank you for choosing Gleam™ — we are honored to support your wellness journey.